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FAQ
Frequently asked questions
General
Delivery & Shipping
At VèrveCrafted, we strive to make your shopping experience effortless and refined.
Delivery Time:
• Standard delivery typically takes 3–14 business days.
• Actual delivery times depend on the product, selected options, your location, and the availability at our nearest warehouse.
• Once your order ships, you’ll receive a tracking number to monitor its journey.
Shipping Options:
• Multiple shipping methods are available to suit your needs.
• Expedited shipping may be offered depending on product and destination.
Returns & Refunds
We want you to adore every VèrveCrafted purchase, but if it’s not perfect, returning is easy.
• Returns comply with the standard EU return policy.
• Items can be returned within 14 days of delivery for a full refund.
• Returned products must be in original condition and packaging.
• Once received and inspected, your refund will be processed promptly.
Need Assistance?
• Our customer service team is ready to guide you with any questions regarding delivery or returns.
At VèrveCrafted, we offer flexible shipping methods tailored to your needs.
• Shipping depends on the product, your location, and availability at our nearest warehouse.
• Local/National Shipping: For domestic orders, we often use reliable carriers such as DHL or other trusted couriers. Orders ship directly from the nearest warehouse for faster delivery.
• Air Shipping: Ideal for international deliveries, faster but at a higher cost.
• Sea & Transport Shipping: Recommended for bulk orders or when timing allows, offering a more economical solution.
No matter the method, we ensure your order is handled with care so it arrives safely and efficiently.
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