Shipping & Returns
Shipping Policy
We strive to process and ship all orders as efficiently as possible. Standard order fulfillment typically takes 1–3 business days.
Delivery Time:
Estimated delivery is approximately 7–14 business days worldwide, depending on the destination. Please note that this timeframe may be longer for fully customized or made-to-order products, as production time varies by item.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment until it arrives at your specified address.
Important Information:
• Delivery times are estimates and may be extended due to customs processing, local postal delays, or other unforeseen circumstances.
• Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect information.
• Fully customized or personalized items may require additional processing time, depending on the product specifications.
Your Rights:
In accordance with European and German consumer protection law, customers are entitled to clear information regarding shipping and estimated delivery times. If a delivery is unreasonably delayed, you may have the right to cancel your order and receive a full refund, subject to our terms and conditions.
Return & Exchange Policy
At Verve, we want you to love your purchase. In the event that you change your mind or are dissatisfied with a product, our return and exchange policy is here to assist you. We believe in making the process seamless and transparent, ensuring that you can shop with confidence.
We are dedicated to providing you with a straightforward and customer-centric refund or exchange policy.
At VERVE, customer satisfaction is our top priority. If you need to return a product or have an inquiry about an accidental issue with your order, please don’t hesitate to contact our customer service team.
You can reach us directly through:
• Email: support@vervecrafted.com
• WhatsApp: +49 15566 454262
For a faster response via WhatsApp, please include the following details in your message:
• Your full name
• Order number
• A brief description of the issue
Our team is here to assist you promptly and ensure a smooth resolution. Thank you for choosing VERVE!